At Lampi, we understand that navigating a new platform or encountering unexpected challenges can be part of the learning process.
This documentation is a rich resource filled with articles, guides, and FAQs. It's the perfect starting point for finding quick answers to common questions and troubleshooting tips. It is regularly updated with the latest information and solutions.
If you need assistance, whether you're facing a technical issue or need help understanding a feature, our support team is always ready to assist you.
You can reach our team by email at: support@lampi.ai or directly through Lampi AI platform.
What information should I share?
To assist us in offering you the most effective support, it's important that you provide comprehensive details regarding your issue.
- Describe the process: Clearly outline the steps you took that led to the issue. This helps us understand the exact sequence of actions and identify where things might have gone wrong.
- Explain what occurred: Detail what happened when you followed these steps. Was there an unexpected outcome, an error, or something else that wasn't as per your expectations?
- Expected vs. actual outcome: Describe what you anticipated would happen and how it differed from what actually occurred. This contrast helps us pinpoint the specific nature of the problem.
- Error messages: If you encountered any error messages, please include the complete text of these messages. They often contain crucial clues for diagnosing the issue.
- Screenshots: Screenshots or short videos illustrating the issue can be incredibly helpful. They provide a visual context that can sometimes convey more than words alone.
When will I get a response?
We aim to respond to every message within 1 to 2 business days. At busy times this might not be possible, but we'll always get back to you as soon as we are able.
Please, note our support team works Monday to Friday, from 9am to 6pm CET.