Troubleshooting - Why Lampi AI did not join your meeting

If Lampi AI did not join your meeting as expected, it could be due to various reasons. Below are the most common causes and their solutions to help resolve the issue.

1. Auto-Join is disabled

If the auto-join feature is turned off, Lampi AI will not automatically join your meetings. Lampi AI will only join meetings when explicitly invited or requested.

2. Missing or invalid meeting URL

Lampi AI cannot join if the meeting invite doesn’t include a valid URL or if the provided URL is incorrect.

  • Solution:

    • Double-check that a valid meeting URL is included in the calendar invite.

    • Correct any spelling errors in the meeting URL.

3. Calendar not synced

Lampi AI requires access to your calendar to join scheduled meetings.

  • Solution:

    • Ensure that your calendar is synced with Lampi AI.

    • Note: Lampi AI currently supports Google and Microsoft Teal Calendars only.

4. Internal issue or external factors beyond our control

Occasionally, issues may arise due to internal issues or external factors such as Google Meet or Microsoft Teams issue, server downtime with our cloud provider, or temporary disruptions in connectivity.

If none of the above solutions resolve the issue, please contact our support team. We’ll work with you to identify and resolve the problem promptly.

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